VDRAPES GENERAL DELIVERY TERMS
We ship to Malaysia and Singapore. Yay!!
All parcels will be delivered by courier service. Self pick up is available for orders above 10pcs.
When will I receive my order?
- Malaysia: 1-3 working days (Except Sundays and Public Holidays)
- Singapore : 4-7 working days
**Our delivery dispatch will be made DAILY ON WEEKDAYS:
ORDER CUT-OFF FOR SAME DAY DELIVERY IS 2PM. (*subject to changes based on courier pickup team)
What are the shipping/delivery rates?
Standard Delivery charges :-
VDRAPES.COM. charges a flat RM5 shipping/delivery rate per order for deliveries to the whole of West Malaysia.
FREE Shipping for order of RM300 and above
All transit time are subject to courier transport conditions and volume of parcels traffic. Kindly track parcels via email tracking that will be auto-sent to recipient's email id.
If we are unable to meet the estimated delivery date, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of the late delivery. If there is ANY defect or loss of parcel involved, Please refer to refund policy
We are not responsible for wrong or undeliverable addresses.
In case the courier service returned the parcel due to wrong address, we will contact buyer immediately through phone or email. Shipping fees are payable by buyer for re-delivery. The order is considered complete if there is no reply at all for 7 days. After 7 days, re-delivery is applicable depending on stock availability or refund will be issued should stock went out.
After your order is verified and payment has been cleared (immediate for IPAY88 & STRIPE online banking option) we will ship out your order within the following time frame:
We are unable to guarantee that all orders will be delivered within the stipulated time frame. VDRAPES.COM. shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to collect your delivery, kindly assign someone upon tracking the parcel status.
Our operation cut off time is 3pm on weekdays (Monday to Friday). Any order made after 3pm will be bring forward to the next working days.
Do you deliver during weekends and holidays?
Our courier partners do deliver during weekends or public holidays, and this is fully depending on their service & work schedules. We are not responsible to promise a Weekend delivery at any time frame.
Can I cancel my order after order has been shipped?
Unfortunately we are unable to accommodate to your request for cancellation once the item has been shipped.