VDRAPES GENERAL DELIVERY TERMS
All parcels will be delivered by courier service. Store pick up is not available.
All transit time are subject to courier transport conditions and volume of parcels traffic. Kindly track parcels via SMS tracking that will be auto-sent to recipient's phone number.
If we are unable to meet the estimated delivery date, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of the late delivery. If there is ANY defect or loss of parcel involved, Please refer to refund policy
We are not responsible for wrong or undeliverable addresses.
In case the courier service returned the parcel due to wrong address, we will contact buyer immediately through phone or email. Shipping fees are payable by buyer for re-delivery. The order is considered complete if there is no reply at all for 7 days. After 7 days, re-delivery is applicable depending on stock availability or refund will be issued should stock went out.
When will I receive my order?
- Malaysia: 1-3 working days (Except Sundays and Public Holidays)
**Our delivery dispatch will be made weekly twice:
Every Tuesday ( For orders made on Fri - Monday the week before)
Every Friday ( For orders made on Tues - Thurs the week before)
After your order is verified and payment has been cleared (immediate for IPAY88 option) we will ship out your order within the following time frame:
Note: SMS tracking will be auto-sent to recipient's phone number that is provided during checkout, upon purchase. We are not responsible for any wrong phone number provided.
However, we are unable to guarantee that all orders will be delivered within the stipulated time frame. VDRAPES.COM. shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to collect your delivery, kindly assign someone upon tracking the parcel status.
What are the shipping/delivery rates?
Standard Delivery charges :-
VDRAPES.COM. charges a flat RM7 shipping/delivery rate per order for deliveries to the whole of West Malaysia.
FREE Shipping for order of RM1000 and above
Our operation cut off time is 3pm on weekdays (Monday to Friday). Any order made after 3pm will be bring forward to the next working days.
Do you deliver during weekends and holidays?
Our courier partners do deliver during weekends or public holidays, and this is fully depending on their service & work schedules. We are not responsible to promise a Weekend delivery at any time frame.
Can I cancel my order after order has been shipped?
Unfortunately we are unable to accommodate to your request for cancellation once the item has been shipped.
For more,please contact us at [email protected]